FAQ

Q. Can I negotiate the price? 
A. You will never leave our dealership with the feeling that you were taken advantage of. Our upfront prices are comparable or less than a price you might 'negotiate' at another dealer. No horse-trading, no back and forth, and no worries about having to be a better 'negotiator' than your salesperson. 

Q. Can I test drive more than one vehicle? 
A. Yes, by having in stock new Chevrolets, Dodges, Fords, Rams and a variety of used vehicles, it gives you an opportunity to test drive and compare rebates/discounts/incentive's throughout the manufacturer line up. We want to make sure you love your vehicle now and for the years to come! 

Q. What is Actual Cash Value (ACV)? 
A. ACV or Actual Cash Value is what dealers are paying for cars like yours. This is the dealer's actual appraised value. 

Q. What are these "Push, Pull, Drag" sales? 
A. These dealers have a large markup on their vehicles. They use the extra markup as part of your trade-in allowance. In other words, if we added an extra $X to all of our vehicles, we could give everyone a $X minimum trade allowance. We never have sales or gimmicks of any kind. We believe these are another way to mislead the customer into thinking they are getting something they are not. All of our vehicles are marked at the lowest price everyday. Your Trade-In Value will be the real value to us, and not some "on paper only" price. 

Q. Why does my Trade Value differ between dealers? 
A. Although dealers may have different actual values for your trade-in, the big difference is the markup in theirs. Sometimes your trade-in value mysteriously changes from car to car at the same dealer. They are adding part of their markup to your trade-in vehicle. Your trade-in value at our dealerships will always be the same on any vehicle we have, even if ours is less expensive. In this case we would give you the cash back.

Q. What is trade-in worth?  
A. Kelly Blue Book gives free trade-in and retail values on your current vehicle. This is a good place to start getting an idea of your vehicle's value.

Q. Who appraises my vehicle and how? 
A. Our sales manager will decide what your vehicle's value is. They regularly participate in online or in-person regional car auctions, and use a variety of tools to determine the value. These include comparing vehicles like yours in our current or recent inventory and online dealer auction results.We are always looking for trades as our customer base keeps growing. 

Q. What are the current rebates? Why isn't a price listed for new vehicles? 
A. Current rebates/incentive's change from person to person depending on manufacture, location, employment history, lending institutions, available trade, etc. The best way to find out what the current rebates/incentive's are on your next search or purchase is to contact us. Many dealerships will quote prices after including all the rebates without going through the lists of qualifications for them. We will go through the rebate list together to make sure we don't miss any you may qualify for. Anyone can sell you a vehicle. Swant Graber Auto Group is honest and trustworthy from the first handshake. 

Q. How do I buy a car from you over the internet? 
A. Contact us, and together we will arrange selection, financing, payment, and delivery on your schedule.  We understand with the rise in gas prices. We have updated our processes to make the auto buying/selling experience available in your own home at your own leisure. Our professionals know time is important. We are skilled to adapt to your way of best communication. ie. chat, email, phone, text, Skype, etc. 

Q. Can I trade 'down' from my current vehicle? 
A. Yes. We use the 'cash' value on your trade-in. This means your trade value is the same off any vehicle in stock, even if it is less than your trade value. If it is less, you get the difference back.

Q. What are Anti-Lock Brakes (ABS)? 
A. (ABS) is Anti-Lock Brake System. Anti-Lock Brakes keep you in control of the vehicle in a panic-stop situation by pumping the brakes many times per second. This means you do NOT pump the brakes in a panic-stop, but just hold the brake down, and remember you can steer around the obstacle while braking.

Q. My 'Service Engine Soon' light is on. What do I do? 
A. The (SES) or 'Service Engine Soon' light is the most common concern in our Service Department. The light is frequently related to an emissions abnormality, and is easily re-set in our Service Department. Here is what to do:

Check that the gas cap is screwed on until it 'clicks', if not, tighten it, and the light may go out on its own. The vehicle has sensed that gas fumes are escaping from the vehicle through that gas cap. 2. If it is not the gas cap, call our service department to set up an appointment, and we find/fix the problem.