Frequently Asked Questions About Buying, Financing & Servicing Vehicles
Swant Graber Motors provides answers to common questions about buying a new or used vehicle, vehicle pricing, financing, leasing, trade-ins, insurance, service, parts, and the vehicle ownership experience. Whether you are comparing vehicles, researching your trade-in value, applying for financing, or scheduling service, our FAQ is designed to provide useful information before you visit the dealership.
If you have a question that is not answered below, please contact Swant Graber Motors at 715-537-5657. Our team can provide additional information about vehicle sales, financing, trade-ins, service, and parts for Chevrolet, Ford, Dodge and Ram vehicles.
Vehicle Buying Questions
Can I negotiate the price?
Swant Graber Motors focuses on upfront, competitive pricing rather than traditional back-and-forth price negotiation. Our goal is to provide a straightforward price so you can evaluate the vehicle without having to negotiate against the salesperson. We believe you should feel confident in the price you pay for your vehicle.
Can I test drive more than one vehicle?
Yes. We have new Chevrolet, Ford, Dodge and Ram vehicles along with a variety of used vehicles available to compare. Test driving multiple vehicles can help you compare features, performance, comfort, pricing and available manufacturer incentives before making your decision. We want to make sure you are comfortable with your vehicle both now and for years to come.
What are current rebates and incentives?
Current manufacturer rebates and incentives can vary depending on the manufacturer, vehicle, location, employment, financing or leasing program, and other eligibility requirements. The best way to determine which incentives you qualify for is to contact us about the specific vehicle you are considering.
We will review the available programs with you and make sure we identify the incentives for which you may qualify rather than assuming every available rebate applies to every customer.
Trade-In Questions
What is Actual Cash Value (ACV)?
ACV, or Actual Cash Value, is the amount a dealer determines a vehicle is worth based on its current condition, equipment, mileage, market demand and other factors. It represents the vehicle's appraised value to the dealership.
What is my trade-in worth?
Kelley Blue Book provides estimates for trade-in and retail values based on information about your vehicle. This can be a useful starting point when researching your vehicle's value. An actual trade-in appraisal can vary based on the vehicle's condition, mileage, equipment, history and current market conditions.
Who appraises my vehicle and how?
Our sales management team determines the value of your trade-in. Our managers regularly follow regional vehicle markets and use a variety of tools to determine current values. These can include comparing similar vehicles in our current and recent inventory, reviewing online dealer auction results and evaluating current market demand.
We are always looking for quality trade-ins as our customer base continues to grow.
Why does my trade-in value differ between dealers?
Different dealerships can arrive at different trade-in values because they may have different inventory needs, market conditions, appraisal methods and expectations for the vehicle. A dealership may also structure the overall transaction differently depending on the vehicle being purchased.
At Swant Graber Motors, we evaluate the trade based on its actual value to us rather than using an artificially increased trade allowance to change the appearance of the overall transaction.
What are "Push, Pull, Drag" sales?
"Push, Pull, Drag" promotions are sales promotions that advertise a minimum trade allowance regardless of the vehicle being traded. The actual value of a trade can be different from the advertised allowance because the transaction may include other pricing adjustments.
Swant Graber Motors does not rely on sales gimmicks or artificial trade allowances. We focus on providing straightforward vehicle pricing and evaluating your trade based on its actual market value.
Can I trade down from my current vehicle?
Yes. If the vehicle you are purchasing costs less than the value of your trade, the difference can be accounted for in the transaction. Your trade-in value is based on the vehicle itself rather than changing simply because you select a less expensive vehicle.
Online Vehicle Buying Questions
How do I buy a vehicle from Swant Graber Motors online?
Contact us and our team can help arrange vehicle selection, pricing, financing, payment, paperwork and delivery. We understand that not every customer can spend hours at a dealership, so we can work with you remotely through the communication method that works best for you, including phone, email, text and online communication.
Vehicle Safety & Maintenance Questions
What are Anti-Lock Brakes (ABS)?
ABS stands for Anti-Lock Brake System. Anti-lock brakes help maintain steering control during hard braking by automatically modulating brake pressure to help prevent the wheels from locking up.
During an emergency stop in a vehicle equipped with ABS, apply firm, continuous pressure to the brake pedal and maintain control of the steering rather than repeatedly pumping the brakes.
My "Service Engine Soon" or Check Engine light is on. What should I do?
A Service Engine Soon or Check Engine warning can be caused by a number of conditions, including an emissions-related issue. If your vehicle uses a traditional fuel cap, make sure it is tightened securely until it clicks. A loose fuel cap can cause an emissions warning.
If the warning remains on, contact our Service Department to schedule an inspection so the cause can be properly diagnosed. If the warning light is flashing or the vehicle is operating abnormally, have the vehicle inspected as soon as possible.
Finance & Leasing Questions
Top Finance Questions
- Are monthly payments necessary?
- How do loans and leases differ?
- What factors determine the purchase price at the end of a lease?
- How are loan rates determined?
- What are the restrictions of driving a "borrowed" vehicle?
- Why lease?
Service & Maintenance Questions
Top Service Questions
- Are used vehicles still covered under factory warranty?
- Will a warranty pay for all expenses?
Parts & Accessories Questions
Top Parts Questions
- How do I locate a specific part?
- What add-on accessories are available for my vehicle?
Trade-In Questions
More Trade-In Questions
- Why trade in my vehicle?
- Why decide against trading in my vehicle?
Insurance Questions
Top Insurance Questions
- How is one protected from uninsured drivers?
- What is liability insurance?
Warranty & Return Policy Questions
Can I return a vehicle after purchasing it from Swant Graber Motors?
New and pre-owned vehicle purchases are considered final once the vehicle purchase transaction has been completed. Swant Graber Motors does not offer a general return or exchange period for completed vehicle purchases.
Some Certified Pre-Owned vehicle programs may include specific return provisions. Any applicable return or exchange provision is subject to the terms and conditions of the applicable sales contract and purchase documents.
See our Return & Refund Policy for complete information.
What is Swant Graber Motors' return and refund policy?
For information about vehicle returns, parts returns, refunds and applicable exceptions, please see our Return & Refund Policy.
Can I return a stock part purchased from Swant Graber Motors?
Eligible stock parts may be returned within 30 days of purchase, subject to a restocking fee. Special-order parts and electrical parts are not eligible for return or refund. See our Return & Refund Policy for complete details.
Still Have Questions?
If you have questions about buying a new or used vehicle, financing, leasing, trade-ins, service, parts or vehicle returns, our team is here to help.
Contact Swant Graber Motors or call us at 715-537-5657.